FAQ

How long until my card arrives?

We post most printed cards within 1 to 2 business days. Standard delivery in the UK is 2 to 4 business days after posting. International varies by destination. Digital moments are emailed on the scheduled date.

Can I edit my card after ordering?

Printed cards: after payment you can still edit until the print window closes (shown on your moment page — usually about a week before the arrival date). After that the card is queued for production and edits are locked. Digital moments: edit while drafting or awaiting approval; once scheduled for delivery, the message is locked. Review carefully on the preview screen before approving.

What size are the cards?

A6 landscape (148 x 105 mm) on premium 300 to 350 gsm matte cardstock, warm white tone.

Can I cancel an order?

If your card has not yet entered production, contact us at contact@mailamoment.com and we will refund within 24 hours. Once printed, cancellation is not possible.

Do you ship internationally?

Yes. Shipping rates vary by destination and are calculated at checkout.